After 30 days, you can contact email@example.com and initiate a return and refund with no questions asked. We then make an appointment to pick up your mattress and it will be donated or recycled where available. You will then receive a full refund back via the original method of payment. The refund may take a few days to process after the pick up has been confirmed. Returns are only available for mattresses purchased through mattressomni.ca.