Each and every O Mattress™ mattress is made special just for you; we then ship the mattress directly to your door at our own expense. After receiving your O Mattress™ mattress , you will soon fall in love! In fact, we almost never have customers ship their mattresses back to us. In the rare occasion that a customer needs to return the mattress back to us here is what you need to know. Firstly, being that we paid to ship the mattress to you at our cost; it is only fair that you will be responsible to pay return shipping back to us. Secondly, we never resell used mattresses to other customers for sanitary and safety reasons; and, therefore, we do charge a disposal fee or a re-stocking fee. Please call us for further information on these fees given that they may vary depending on what part of Canada that you are in. Please also note that in some cases you may be responsible for the repayment of any such loans that you may have obtained in order to make your originating purchase. In many cases, you may not be eligible for a refund of any monies already paid.